Your Practice Is Missing Calls Every Single Day.
New Patient AI answers inbound calls and texts 24/7 — qualifying new patients, answering common questions, and routing to your team when it matters.
Two AI Channels. One Seamless System.
New Patient AI operates across both inbound phone calls and SMS — so no matter how a prospective patient reaches out, they get an immediate, intelligent response.
Voice AI — Inbound Calls
Answers your practice phone line 24/7. Qualifies new patients, answers common questions, and routes complex calls to your team instantly.
Conversation AI — SMS
Handles inbound text messages with the same intelligence. Sends personalized scheduling links or collects appointment preferences.
From First Ring to Booked Appointment.
Patient Calls or Texts
A prospective patient calls your practice line or sends an SMS. New Patient AI picks up immediately — no hold music, no missed calls.
AI Answers & Qualifies
Voice AI handles inbound calls. Conversation AI handles SMS. Both answer common questions instantly and identify new vs existing patients.
Route or Book
New patients get guided to schedule. Existing patients, cancellation requests, and complex questions are routed directly to your team.
Your Team Follows Up
Appointment requests land in your system. Your team confirms, follows up, and converts. The AI handled the heavy lifting.
The AI Knows When to Hand Off.
New Patient AI doesn't try to handle everything. It's designed to recognize its limits and route to your team at exactly the right moment.
AI Handles
- New patient questions
- Consultation inquiries
- Treatment & pricing questions
- Insurance questions
- Office hours & location
- Scheduling new appointments
Routes to Team
- Existing patient calls
- Cancellation requests
- Reschedule requests
- Complex clinical questions
- Billing disputes
- Anything the AI can't answer
Built for Orthodontics
Trained on the real questions prospective orthodontic patients ask every day.
Simple, Transparent Add-On Pricing.
add-on to the ION + PracticeBeacon framework
- Voice AI for inbound calls
- Conversation AI for SMS
- Smart routing to your team
- PracticeBeacon calendar integration
- Personalized scheduling text messages
- 24/7 coverage — never miss a new patient
Requires active ION + PracticeBeacon framework
You Might Be Wondering...
Q.Is this a replacement for my front desk team?
Not a Replacement for Your Team. You still need someone able to answer the phone and follow up with leads. New Patient AI is a support layer — it handles overflow and repetitive questions so your team can focus on what matters.
Q.What if the AI gives a wrong answer?
No AI is perfect. New Patient AI is designed to route to your team when uncertain, but you should be comfortable with the possibility of occasional errors.
Q.What if we don't have an online scheduling link?
Scheduling Depends on Your Setup. If you don't have an online scheduling link, we open scheduling on your PracticeBeacon calendar to collect the patient's preferred date and time, then forward that to your team to confirm.
Q.Who is this ideal for?
Ideal for Overwhelmed Practices. If you're struggling to keep up with everything in PracticeBeacon and could use extra help answering calls and simple questions, this is built for you.
Stop Missing New Patients.
Add New Patient AI to your practice and never miss another inbound call or text from a prospective patient.